Expand Your Frontline Expertise
Key terms and concepts to help you keep pace with an evolving frontline industry.
A
Assignment
A group of lessons delivered to a learner or learners. There are three main types of assignments: campaigns, new hires, and references.C
Campaign
A time-bound assignment that’s optimized for new deployments or feature upgrades.
Content Development
The act of building lesson content within the Skyllful Studio tool.Course
Learning content centered on a common topic and including sub-topic modules.Customer Success Review
Routinely scheduled reviews of customers’ learning program analytics and other topics, with the goal of driving continued and successful usage of Skyllful technologies.D
Data Integrity
The accuracy, consistency, and reliability of data throughout its lifecycle, which ensures that information entered into systems is always correct, complete, and trustworthy.
Digital Readiness Platform
A technology training platform built predominantly for mobile frontline teams to prepare them to use technology in the field and on the job with consistency.
Direct Store Delivery (DSD) Software
A system used by route distribution teams to manage the process of delivering products to retail locations. It helps drivers and sales representatives plan routes, take store orders, manage inventory on the truck, print invoices, and capture delivery data in real time so distributors and brands can keep shelves stocked.
Downstream
The process of turning oil or gas into products like fuel and then delivering them to customers or gas stations.
E
Enterprise Asset Management (EAM)
The processes and technologies a frontline organization puts in place to organize, track, and maintain its equipment.
Enterprise Mobility Management (EMM)
A broader approach to mobile device management that manages not only devices, but also the apps, content, and user access on those devices.
Enterprise Resource Planning (ERP)
Software that integrates key business processes like finance, manufacturing, and supply chain management.
F
Field Service Management Software
Tools that help companies schedule, dispatch, track, and support technicians working in the field, improving service delivery and productivity.
I
Identity and Access Management (IAM)
A framework that controls who can access specific systems, data, and applications, ensuring only the right people have the right permissions.
Instructional Design
The process of designing lessons by identifying learning objectives, outlining content, and storyboarding information.
Instructor-Led Training
A learning method in which a trainer teaches a group of people in person in a classroom or workshop.
K
Knowledge Check
A learning mode that assesses a learner’s knowledge of particular lesson steps.
L
Learning Experience Platform (LXP)
A learning tool that delivers personalized, self-guided training content to employees based on their role, behavior, or interests.
Lesson
A piece of learning content focused on a single objective, such as how to change a work order.
M
Midstream
The process of storing and transporting oil or gas through pipelines, trucks, or ships.
Mobile Device Management (MDM)
A system that lets companies control and secure mobile devices that employees use for work, such as smartphones or tablets.
Mobile Workforce Management
Software that helps companies manage employees who work outside of the office by tracking jobs, locations, schedules, and performance in real time.
Module
An overall learning topic that consists of a series of lessons.
O
Organizational Change Management (OCM)
The process of helping people and teams prepare for and adapt to new tools, processes, or ways of working through planning, communication, training, and support.
S
Screen Replica
An HTML recreation of a screenshot created in Skyllfull Studio used in lesson content.
Single Sign-On (SSO)
A system that allows users to login once to multiple applications without needing separate usernames or passwords.
Skyllful Simulator
A mobile application component of the Skyllful platform that delivers content to learners.
Skyllful Studio
A component of the Skyllful platform used for instructional design, program administration, and authoring content.
Skyllful IQ
A component of the Skyllful platform that provides users with a dashboard of learning program analytics.
Systems Training
The process of teaching employees how to use a specific software system or digital tool to do their job correctly.
T
Technical Training
The process of teaching frontline workers how to safely and correctly operate hands-on tools, equipment, and machinery on the job.
Transportation Management System
Software that helps companies plan, track, and manage the movement of goods; improve shipping routes; cut costs; schedule deliveries; and keep shipments on time.
U
Upstream
The process of finding and pulling oil or gas out of the ground.
User Provisioning
The process of creating, updating, or removing user accounts and access permissions across software systems as employees join, change roles within, or leave a company.
V
Virtual Instructor-Led Training
A learning method in which a trainer teaches a group of people online through video calls or virtual meetings.
W
Warehouse Management System (WMS)
Software that helps manage warehouse operations, including inventory tracking, picking, packing, and shipping, to improve accuracy and efficiency.
A
Assignment
A group of lessons delivered to a learner or learners. There are three main types of assignments: campaigns, new hires, and references.C
Campaign
A time-bound assignment that’s optimized for new deployments or feature upgrades.
Content Development
The act of building lesson content within the Skyllful Studio tool.Course
Learning content centered on a common topic and including sub-topic modules.Customer Success Review
Routinely scheduled reviews of customers’ learning program analytics and other topics, with the goal of driving continued and successful usage of Skyllful technologies.D
Data Integrity
The accuracy, consistency, and reliability of data throughout its lifecycle, which ensures that information entered into systems is always correct, complete, and trustworthy.
Digital Readiness Platform
A technology training platform built predominantly for mobile frontline teams to prepare them to use technology in the field and on the job with consistency.
Direct Store Delivery (DSD) Software
A system used by route distribution teams to manage the process of delivering products to retail locations. It helps drivers and sales representatives plan routes, take store orders, manage inventory on the truck, print invoices, and capture delivery data in real time so distributors and brands can keep shelves stocked.
Downstream
The process of turning oil or gas into products like fuel and then delivering them to customers or gas stations.
E
Enterprise Asset Management (EAM)
The processes and technologies a frontline organization puts in place to organize, track, and maintain its equipment.
Enterprise Mobility Management (EMM)
A broader approach to mobile device management that manages not only devices, but also the apps, content, and user access on those devices.
Enterprise Resource Planning (ERP)
Software that integrates key business processes like finance, manufacturing, and supply chain management.
F
Field Service Management Software
Tools that help companies schedule, dispatch, track, and support technicians working in the field, improving service delivery and productivity.
I
Identity and Access Management (IAM)
A framework that controls who can access specific systems, data, and applications, ensuring only the right people have the right permissions.
Instructional Design
The process of designing lessons by identifying learning objectives, outlining content, and storyboarding information.
Instructor-Led Training
A learning method in which a trainer teaches a group of people in person in a classroom or workshop.
K
Knowledge Check
A learning mode that assesses a learner’s knowledge of particular lesson steps.
L
Learning Experience Platform (LXP)
A learning tool that delivers personalized, self-guided training content to employees based on their role, behavior, or interests.
Lesson
A piece of learning content focused on a single objective, such as how to change a work order.
M
Midstream
The process of storing and transporting oil or gas through pipelines, trucks, or ships.
Mobile Device Management (MDM)
A system that lets companies control and secure mobile devices that employees use for work, such as smartphones or tablets.
Mobile Workforce Management
Software that helps companies manage employees who work outside of the office by tracking jobs, locations, schedules, and performance in real time.
Module
An overall learning topic that consists of a series of lessons.
O
Organizational Change Management (OCM)
The process of helping people and teams prepare for and adapt to new tools, processes, or ways of working through planning, communication, training, and support.
S
Screen Replica
An HTML recreation of a screenshot created in Skyllfull Studio used in lesson content.Single Sign-On (SSO)
A system that allows users to login once to multiple applications without needing separate usernames or passwords.
Skyllful Simulator
A mobile application component of the Skyllful platform that delivers content to learners.
Skyllful Studio
A component of the Skyllful platform used for instructional design, program administration, and authoring content.
Skyllful IQ
A component of the Skyllful platform that provides users with a dashboard of learning program analytics.
Systems Training
The process of teaching employees how to use a specific software system or digital tool to do their job correctly.
T
Technical Training
The process of teaching frontline workers how to safely and correctly operate hands-on tools, equipment, and machinery on the job.
Transportation Management System
Software that helps companies plan, track, and manage the movement of goods; improve shipping routes; cut costs; schedule deliveries; and keep shipments on time.