Hypercare
Any kind of product launch or update doesn’t stop at go-live. In most cases, there’s a brief but highly focused period of hypercare in which teams monitor the solution closely to work out any issues that may arise.
Unlike ongoing support, hypercare is temporary — though the duration of the process depends on the solution and users’ needs. Hypercare ensures that the transition to the new solution goes effectively and with minimal errors.
For frontline teams adopting new technologies, the hypercare phase is essential to ensuring long-term usage and understanding. During this phase, teams will assess and immediately address any operational challenges that might pose a risk to digital readiness and adoption.
FAQ
Hypercare helps ensure digital transformation efforts go smoothly by providing rapid response to any issues that may occur during a go-live event.
The duration of the hypercare phase depends on the solution, users’ needs, and the amount of work needed to address immediate issues. Typically, this phase can last anywhere from a few weeks to a few months.
Yes! Our advanced digital readiness technologies allow supervisors and leaders to carefully monitor progress during rollouts. The system alerts teams with potential issues, enabling leaders to immediately address roadblocks for smooth adoption.