Thought Leadership
Gain perspective from industry pioneers on transformative approaches to frontline enablement, including creating technology ambassadors, implementing "cobots," developing strategies that meet workers where they are, and much more.
Understanding the Cost of Errors
Learn why poor technology implementation leads to breakdowns in communication, lost productivity, and increased turnover, with real examples of how failed deployments impact both frontline workers and customer experiences.
Digital Adoption Imperatives
Discover the critical difference between usage and adoption and how to create the second in your business. A teaser: usage is just logging in, but true adoption means integrating technology into workflows, creating value, and enhancing frontline productivity.
Navigating Change
Understand the real reasons frontline teams push back on new technology, from fear of losing productivity to unclear expectations, and learn how to reduce the anxiety around "messing up" so workers feel safe practicing, asking questions, and building confidence.
Meet Your Host
About Justin Lake
Justin Lake is the Co-founder and CEO of Skyllful, helping frontline employees use enterprise technology accurately, consistently, and independently—so that business processes are executed correctly, operational outcomes are optimized, and revenue is protected.
With decades of experience across mobile technology and frontline operations, Justin has worked in every part of the ecosystem, from wireless carriers to software development.
Through Skyllful, Justin helps organizations bridge the gap between digital transformation and the frontline workforce, ensuring technology delivers measurable business impact.
