Your mobile deployments don’t have to suck, but here are 5 reasons THEY DO
When a dog breaks their leg, they tuck it under their body, avoid putting weight on it and keep walking with their other three legs. This might minimize the pain for the time being, but it doesn’t help the leg to actually heal. This is the same thing we see many field service organizations do with broken training processes, particularly after a new mobile app or device deployment to the field. Instead of making an effort to fix the issue, they just use workarounds to make sure it doesn’t hurt that bad. Instead of being stuck in an endless cycle of doing the same thing over and over again, let’s explore what’s not working and how to fix it.
Training is always an afterthought
Rolling out a new application or device is exciting. So exciting that we often forget about the training portion of the rollout. Companies are often so wrapped up in creating and deploying the actual technology, that training gets dumped in the project manager or team leader’s lap at the end. It’s important to remember that deploying to the field is far different (and requires a different kind of training) than deploying to office-based workers who spend their day sitting in front of a desk. Notably, it’s hard for workers to carve out even a few hours for training since they have routes to deliver or service calls to make.
To read reasons 2-5, download the full content below.