Ellie Newby

Ellie Newby

Ellie Newby is the Director of Marketing at Skyllful, where she leads the company’s strategic narrative on frontline digital readiness and mobile workforce adoption. She writes extensively on the operational realities of technology adoption and deployment, the reasons digital initiatives succeed or stall, and the critical link between frontline user behavior and enterprise data integrity. With a background in B2B SaaS growth and enterprise transformation, Ellie specializes in aligning big-picture corporate goals with the day-to-day workflow experiences of field-based teams. Based in Denver, she is passionate about helping organizations close the gap between corporate strategy and frontline execution.

Posts by Ellie Newby
Happy Technicians Make Happy Customers: How to Actually Get There
HVAC Technician Working

Happy Technicians Make Happy Customers: How to Actually Get There

David Bishop on why poor tech adoption drives HVAC technician attrition, plus the field council, confidence, and AI governance that fix it.

June 17, 2026 29 min read
Your Help Desk Knows Something Your CIO Doesn't
Frontline energy worker on site

Your Help Desk Knows Something Your CIO Doesn't

Leza Isadora on why a struggling rollout shows up at the help desk before it reaches the CIO, and how to lead frontline change without breaking trust.

June 10, 2026 14 min read
You Don't Lose Your Worst People, You Lose Your Best
Field Technician Working with Tablet

You Don't Lose Your Worst People, You Lose Your Best

Kapil Dua on why a botched rollout costs you your strongest performers first, and how to lead change at scale without losing trust on the frontline.

June 3, 2026 52 min read
Built to Problem-Solve, Wired to Workaround
Medical Device Technician

Built to Problem-Solve, Wired to Workaround

Healthcare ops leader Maria Feay on why frontline workarounds are a system signal, not a discipline issue, and what real adoption accountability looks like.

May 27, 2026 5 min read
Skyllful Achieves SOC 2 Compliance: Protecting Frontline Data
soc2 compliant

Skyllful Achieves SOC 2 Compliance: Protecting Frontline Data

Learn how achieving the SOC 2 compliance certification helps Skyllful protect frontline teams’ data in the office and in the field.

April 1, 2026 2 min read
When Leaders and Frontline Workers Clash: Strategies for Realigning and Collaborating
When Leaders and Frontline Workers Clash: Strategies for Realigning and Collaborating

When Leaders and Frontline Workers Clash: Strategies for Realigning and Collaborating

Discover why misalignment between leaders and frontline workers is the hidden crisis impacting too many organizations — and what to do about it.

December 22, 2025 5 min read
Frontline Technologies: Communicating Effectively During Rollouts
Frontline Technologies: Communicating Effectively During Rollouts

Frontline Technologies: Communicating Effectively During Rollouts

Discover six strategies for managing change and equipping teams to adopt new frontline technologies.

December 18, 2025 5 min read
Key Themes from Smarter Services Executive Symposium 2025
Skyllful Team at Smarter Services Executive Symposium

Key Themes from Smarter Services Executive Symposium 2025

Recap from the Smarter Services Symposium: key themes, field service insights, and how Skyllful helps stop small mistakes from scaling.

September 16, 2025 4 min read
Are You Still Calling It “Training”? Let’s Talk About Readiness Instead
Frontline worker using Skyllful app on tablet

Are You Still Calling It “Training”? Let’s Talk About Readiness Instead

Training isn’t enough. Discover why digital readiness—not Dial-a-Buddy—is key to frontline performance and digital adoption.

May 20, 2025 3 min read