Sell the Tweak, Not the Transformation
Torrence Smith on nemawashi, the four or five levers that decide an ERP rollout, and why frontline teams judge every launch by the last one that failed.
Show Them Their Worth, or the Tool Sits Unused
Adoption strategist Janie McNeil on why tools sit unused, proving adoption with data, and getting people to embrace AI by showing them their worth.
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Confidence Is Contagious, and So Is the Lack of It
Change leader Carly Greenwald on why frontline adoption runs on confidence: honest rollouts, early user feedback, and no sugarcoating. Episode 143.
Stamina, Not Speed: Why Change Sticks
Steve Reiner on why change is a leadership job: learn it first, win the willing 80%, and reinforce far longer than you think.
You Can't Fix the Frontline From a Conference Room
Dan Cefaratti on why frontline tech adoption is the forgotten part of enterprise rollouts, and why you can't understand the field from a conference room.
Happy Technicians Make Happy Customers: How to Actually Get There
David Bishop on why poor tech adoption drives HVAC technician attrition, plus the field council, confidence, and AI governance that fix it.
Your Help Desk Knows Something Your CIO Doesn't
Leza Isadora on why a struggling rollout shows up at the help desk before it reaches the CIO, and how to lead frontline change without breaking trust.
You Don't Lose Your Worst People, You Lose Your Best
Kapil Dua on why a botched rollout costs you your strongest performers first, and how to lead change at scale without losing trust on the frontline.
Built to Problem-Solve, Wired to Workaround
Healthcare ops leader Maria Feay on why frontline workarounds are a system signal, not a discipline issue, and what real adoption accountability looks like.