If your drivers and delivery reps rely on AFS Direct Store Delivery Mobile to complete their routes, then you already understand what’s at stake: every tap, scan, and submission affects inventory accuracy, payment collection, customer service, and compliance.
And when training falls short, the impact shows up fast in failed deliveries, invoice errors, missed products, and hours lost chasing down manual fixes.
At Skyllful, we help frontline teams get it right the first time. Our mobile-first training program ensures drivers build confidence and competence in AFS DSD Mobile from day one so your operations stay efficient and your customers stay satisfied.
What Makes AFS DSD Mobile Powerful and Complex
AFS Direct Store Delivery Mobile is a comprehensive tool designed to manage the entire delivery workflow, from loading the truck to closing out the day. It supports a wide range of tasks across multiple operational stages:
- Managing product loads and transfers
- Delivering to customer stops
- Handling inventory discrepancies
- Collecting and recording payments
- Fixing invoices and applying credits
- Closing the day with reporting, expenses, and deposits
It’s a powerful solution, but it’s also process-intensive. Without guided practice in a real-world context, new users can quickly become overwhelmed.
The Risk of "Sink or Swim" Onboarding
Let’s be honest, many frontline workers are handed a device, given a one-time walkthrough, and expected to deliver results on day one. But the reality in the field is different:
- Loads aren’t always correct. Drivers need to know how to fix them.
- A store may refuse delivery. Can they log a no-service stop properly?
- Invoices may need edits. Do they know how to cancel and correct them?
- Payments vary. Are they confident recording credits, cash, and checks?
If training doesn’t prepare them for these situations, mistakes happen and mistakes compound.
Skyllful's Just-in-Time Learning for AFS DSD Mobile
We’ve built a role-based, step-by-step curriculum for AFS Direct Store Delivery Mobile that reflects how drivers actually work, in the order they need to learn it. Our training is delivered right on the device, so users can practice as they go without the risk of disrupting real deliveries.
Our recommended learning path includes:
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Getting Started: App overview, navigation, login, and syncing
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Managing Your Load: Receiving products, fixing counts, canceling transfers
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Delivering to Stores: Adding stops, checking store inventory, handling no-service events
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Payment Collection: Accepting cash, credit, and account payments, issuing credits
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Invoice Fixes: Making corrections, applying extra charges, canceling invoices
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End-of-Day Closeout: Balancing inventory, submitting expenses, and sending reports
Each module builds on the last, reinforcing real-world scenarios with hands-on practice.
Why It Matters: Fewer Errors, Happier Customers, Faster Time to Proficiency
We’ve seen what happens when DSD teams are trained the right way:
- Time-to-proficiency drops from weeks to days
- Support tickets decrease as confidence increases
- Customer complaints fall, and first-attempt deliveries rise
- Supervisors spend less time troubleshooting and more time optimizing
In one deployment, a national beverage distributor using Skyllful's training for their DSD solution saw a measurable reduction in invoice errors and reported that new drivers were operating independently within the first week.
Final Thought: Your Delivery Reps Deserve Better Than Guesswork
Digital tools like AFS DSD Mobile are only as effective as the people using them. When frontline workers feel prepared, they perform better, and your business sees the results.
If you're launching AFS DSD Mobile, onboarding new team members, or rolling out updates, now is the time to make training part of your operational strategy.
Let’s ensure your delivery teams don’t just use AFS…they master it.
Want to see what a tailored DSD training plan could look like for your team?
Connect with us to get started.
