Modern Training for a Modern Energy Leader

The Results

Building a Better Training Experience

NOV has achieved impressive results by modernizing their digital training capabilities with their frontline workers. They accelerated the ease of technology adoption by evolving their three-week on-site training  for technicians into an intensive one week on-site training paired with the Skyllful app simulation platform.

On the first day of its one-week training, users spent their  morning reviewing the Skyllful software simulations, then took the same timed assessment that had previously been administered at the end of the first week of its previous three-week in-person training.

Since implementing the Skyllful platform, NOV has averaged a 95% pass rate for the knowledge check assessment, demonstrating the value of micro-learning app simulations for knowledge retention; enabling NOV to reduce in-person training time to one week. 

NOV estimates that it has saved approximately 5,500 manhours (or two-and-a-half man-years) through its use of Skyllful’s training approach as of January 2024—not to mention the overhead costs that have been eliminated so far across NOV’s global operations from reducing its in-person training from three weeks to one week, specific to travel, meal, and lodging expenses for learners as well as field service supervisor reallocation to support in-person training.

NOV’s savings in the first 9 months using Skyllful:

• 10 additional one-week courses
• $120,000 in net savings for U.S. operations
• $80,000 in hourly pay to technicians
• $40,000 in hotel and meal expenses

Skyllful has been additionally impactful for NOV’s international locations, essentially eliminating the need for in-person training for global technicians and instead enabling NOV to deliver all requisite training on software applications through the Skyllful platform.

A Single Source of Truth for Technicians

The Skyllful platform enables users to use the lessons as a reference repository for technicians who want to do an on-demand, quick knowledge refresh before jumping into the production environment. This has allowed NOV to overcome a historically fragmented and inconsistent system of technicians individually documenting their own technical shortcuts.

NOV has gained a system of record that will serve as a single source of truth, one platform through which technicians can access information and apply it consistently in their work. Skyllful’s platform gives NOV’s training managers the ability to distribute updates selectively—timing it to when technicians adopt specific products, and filtering based on role, geography or job title. 

An Invaluable Tool for Knowledge Transfer

Training that had historically been limited to field service technicians and provided in-person is now accessible online, enabling NOV employees in other areas of the business to expand their own knowledge of technical operations. Lessons that constitute high-level overviews or summaries of NOV products, for example, have been used to create training modules for NOV’s salespeople and senior leadership, eliminating the need for in-person training for those individuals.

As new NOV products hit the market, Skyllful’s platform allows training managers to deliver high-level insights and offers those deskbound employees an opportunity to continuously strengthen their familiarity with products by completing assessments in an online learning environment. 

The Future

NOV is now working to selectively introduce the Skyllful new-hire training to its international sites in Latin America, the Middle East, Africa, Asia, and Australia. Previously, the three-week training had been largely inaccessible to those technicians at international facilities with lower headcounts (some of which are staffed by just 2-3 technicians) than those on location in West Texas (where 40-45 technicians are stationed).

For NOV, Skyllful brought the following with it’s end-to-end systems app training platform:

• Increased sense of balance to field service technician training
• Time and cost efficiencies that allow in-person training to be shaped more actively around manual configurations, processes, and systems

NOV is focused on bolstering its reporting and administrative self-service capabilities within the Skyllful platform, working iteratively with Skyllful to propose relevant feature additions and export abilities for improved user management and metrics tracking.

With its on-device, on-demand app simulation training, Skyllful has revolutionized training at NOV, equipping its employees with app simulations optimized for frontline systems training and helping them to master the software systems most essential to NOV’s day-to-day operations.

Ready to see it in action? Get a demo.