1. It’s not hands-on
“A simulation, or demo might be a better tool to learn from."
“There is nothing better than hands on training."
2. It’s in hard-to-consume formats
“I found the power points and videos hard to learn from.”
“It was a lot of information to remember.“
3. It takes too long to complete
“I'm very busy and can't find the time to complete this training."
"I was personally frustrated to spend so much time on training, only to have to change things a couple of weeks later."
4. It doesn't create a safe space to practice
“I do not believe I am ready for use of this application without doing actual work orders in practice sessions."
"The application is very challenging to use without some level of practice."
5. It's out of context
“Training should flow and follow the events of a service call."
"The training feels unstructured. It feels like I'm learning bits and pieces instead of an actual guide."
6. It's not delivered in the flow-of-work
“I think the material will be much more helpful when I am actually using the application."
"It's hard to learn a new system when not actively using it."
You and your team are spending significant effort and resources creating training that lacks effectiveness and doesn’t achieve the desired results for the business
Not all learning is created equal
Your company has already made investments in several different learning technologies, which might include LMS’, LXPs, and authoring tools. You and your team may have spent significant time and effort learning these different technologies. Naturally, you’re expected to use what you have available to develop systems training. It’s the old “when you’re a hammer, everything looks like a nail” problem.
And as we’ve seen above, frontline systems training requires a different approach. You might be doing things for the right reasons, but you’re getting the wrong results.
If you’re not using the right tool for the job, then you’re wasting time and money.
Most e-learning experiences were not designed with frontline workers in mind
It’s easy to fall into the trap of thinking everyone is like us – they learn the same way, they use the same tools & tech. But frontline workers have different needs than so-called “knowledge” or “information workers” do. They work in very different environments. They use different applications and devices. Their work is far more tightly scheduled and organized.
It’s forgivable. Most of us don’t have the boots-on-the-ground experiences with frontline workers to understand their realities. But we have to put ourselves in their shoes.
How much time do they have for training?
What devices do they use to access information?
How do they want to learn?
All of these things dictate the type of learning they need, and the type of learning technologies that are appropriate to create and deliver that learning.
Creating effective systems training for frontline workers doesn’t have to be a problem.
You just need the right tools for the job.
The Good News: There’s a Better Way
✔️ Interactive and contextual
✔️ Authoring tools optimized for frontline systems training
Effective systems training for frontline workers requires a different approach. One that combines interactive simulations, mobile delivery, and contextual micro-learning.