What Is Organizational Change Management?
Implementing any new process, concept, goal, or tool can be challenging for organizations, as it requires teams to adjust their day-to-day work. Organizational change management (OCM) is a structured, intentional approach to supporting teams through change, while maintaining productivity.
In frontline industries, organizational change management often focuses on enabling frontline workers to do their best work with new solutions, technologies, or workflows. When done well, OCM typically involves significant preparation, implementation, and follow through.
Leaders create structured communication plans that describe the change, why it’s necessary, and how it will impact the work. Then, they use specialized systems to train team members to use the new tool or workflow. A frontline enablement platform like Skyllful can be critical here, as it provides hands-on, on-device training and enables leaders to monitor progress in real time.
Finally, OCM involves continual assessment and support as teams utilize new tools and workflows in the field.
