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On-Demand Training That Works for Your Workforce
In the world of customer service, success hinges on efficiency and accuracy. With high turnover rates and never-ending system updates, you need high-value training to create high-value employees. With Skyllful, you can:
- Maximize team performance
- Reduce time to competency
- Increase knowledge retention with short-form learning content
- Easily update your training program as your technology changes
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Eliminate the Need for Stand Alone Training Environments
With Skyllful, there's no need to stand up and support sandbox environments for training purposes. Creating a program like this is cumbersome, costly, difficult to maintain, and often doesn’t allow agents to replicate all transactions they will do in production. Skyllful eliminates all of these issues.
Unlock Efficiency in a High-Turnover World
Skyllful delivers immersive learning experiences directly to any computer, tablet, or mobile device by simulating the applications your teams rely on day-to-day.
1. Develop Lessons
With user friendly lesson-building technology, easily create your own training content tailored to your systems. Or, if you’d prefer, our team can handle the content creation for you.
2. Deliver to Contact Center Teams
Whether you staff with internal or external resources, Skyllful can ensure consistent adoption of your critical technology.
3. Measure Agent Readiness
Your business leaders and training professionals review training analytics in Skyllful IQ. You'll know when your agents are ready to go, before they start interacting with customers.
