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5 Red Flags That Your FSM App Deployment is Headed for Disaster

Efficient mobile app deployments are attainable without the hassles. 

However, it’s crucial to address the challenges that often arise during the process. When a problem arises field service organizations tend to apply temporary fixes rather than healing broken processes after deploying new mobile apps. 

This perpetuates inefficiencies and stalls progress. To break this cycle, let’s delve into the common pitfalls and effective solutions. 



Unveiling the Red Flags


"When the new app was built, no one considered how we’d actually train our team to use it." 
— a frustrated team leader

Here are five red flags indicating that your mobile app deployment might be encountering trouble:


1. Neglected Training Preparation 

Amid the excitement of launching a new app, training is often relegated to the background. Companies focus so heavily on the technology itself that training becomes an afterthought. Yet, deploying to the field requires different training compared to office-based employees. Time constraints make it difficult for field workers to allocate hours for training amidst their service responsibilities.


2. Workarounds Becoming Norms

Field workers facing unfamiliar apps or devices often devise workarounds out of necessity, not laziness. These makeshift solutions create inefficiencies, errors, and wasted resources, as workers navigate technology hindrances. Effective training ensures that technology enhances rather than hinders field workers’ performance, making mobile apps tools they can proficiently utilize.



3. Strain on Supervisors & Support

orkers frequently turn to supervisors or tech support when grappling with app-related issues. However, supervisors’ core role isn’t troubleshooting tech problems. By offering on-device training, users can often self-train, reducing the pressure on tech support and supervisors. This way, support only intervenes when extra assistance is genuinely required.



4. Burden on Project Managers

Project and program managers frequently travel to conduct in-person training 
across multiple sites, leading to extensive time away from home. Digital, on-device training mitigates this need for extensive travel, enabling managers to remain connected with their families while ensuring program success.



5. Investment Without Returns

Despite substantial investments in time and money, users often forget training content, leading to ineffective app utilization. Leveraging a digital adoption platform (DAP) and continuous training ensures users access training resources when needed. Mobile app simulations enable on-device, on-demand learning, reducing the chances of forgetting how to perform tasks.



Don’t continue limping along on three legs; there’s a better way. 

Skyllful offers a solution to these challenges, helping your organization navigate the complexities of new app deployments. Through on-demand, role-based simulations on users’ devices, Skyllful ensures that field workers access the training they require precisely when it’s needed. 

Discover how Skyllful can alleviate stress and optimize the value of your applications



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