Field Service Palm Springs 2025 brought together leaders across field service to discuss how field operations are evolving—and how we can better equip teams for the road ahead. Skyllful was proud to be part of it, alongside our partners from Unisys!
1. Empowering Frontline Teams Through Effective Change Management
One major theme across multiple sessions was the urgent need to speed up time-to-value on technology investments. But as many speakers emphasized, the success of any new tool hinges on how well teams adopt it—and that’s where effective change management comes in.
From mobile app deployments to system-wide upgrades, leaders are increasingly focused on equipping field teams early and often, ensuring technology rollouts translate into real-world productivity gains.
2. AI is Here—And It’s Just Getting Started
It’s clear that AI isn’t a far-off future trend, it’s already reshaping how field teams operate today. Discussions at the conference covered practical AI applications like:
• Predictive maintenance
• Intelligent scheduling and dispatch
• Virtual assistants to support field technicians on the job
There’s strong momentum building around responsible AI adoption—and a recognition that training and change management must evolve alongside these tools.
3. Real-World Partnership: Skyllful x Unisys
One of the highlights for us was sharing the stage with SVP & GM of the Digital Workspace, Patrycja Sobera from Unisys. Together with Skyllful CEO Justin Lake, Patrycja shared how Unisys is enhancing field engineer consistency with Skyllful’s digital readiness platform—giving field engineers mobile-first training that’s native, scenario-based, and easily accessible to increase ROI by the millions.
This partnership showcases what’s possible when organizations invest not just in technology, but in the people who use it.
4. Building the Future of Field Service
Throughout the week, additional key themes included:
✅ The rise of outcome-based service models
✅ Connecting customer experience improvements directly to frontline worker enablement
✅ How data-driven insights (from platforms like Skyllful IQ) are shaping smarter operations
One thing is clear: field service is entering a new era, and success will belong to those who invest in both technology and the human experience of using it.
Thank you to everyone who joined us at Field Service Palm Springs! We’re excited for what’s ahead—and even more committed to helping frontline teams be ready for whatever’s next.
Ready to learn more? Curious about Unisys' ROI figures after initial rollout? Schedule a demo with our team to learn more and see how Skyllful could save your organization real dollars!