A
Access |
The permission inside Skyllful Studio that allows Studio Users to administer other Skyllful Users |
All Learners |
A Skyllful IQ permission allowing IQ Users to see all data within a Learning Program |
Assignment |
A group of Lessons delivered to a Learner or Learners. There are four main types of Assignments: Campaign, New Hire, Reference, and Just in Time |
Assignments Dashboard |
A Skyllful Studio view that lists and manages Assignments and surfaces their status and analytics |
Auto-Enrollment |
A configuration that enrolls a Learner into an Assignment when the Learner follows an enrollment link or scans a QR code |
C
Campaign |
An Assignment that is time-bound and optimized for new deployments or feature upgrades |
Cards |
Data snapshots at the top of Skyllful IQ pages |
Charts |
Individual graphs of data visualizations inside Skyllful IQ |
Comment |
A function that allows Studio Users to provide feedback on Lesson Steps |
Content Development |
Building Lesson content |
Course |
Learning content centered on a common topic. Consists of Modules |
Curriculum Lens |
A specific data view of content within an Assignment for a specific Learner Group |
Custom View |
Skyllful IQ function that allows a user to create their own segments using different criteria |
Customer Success Playbook |
Documentation of Skyllful's Learning & Customer Success processes and customer-specific requirements |
Customer Success Review |
Routinely scheduled reviews of customers' learning program analytics and other topics with the objective of driving continued and successful usage of Skyllful |
D
Data Review Tool |
A Skyllful Studio feature used to review the data captured in screenshots and apply masking locally, before the screenshots are uploaded to Skyllful and used to build Replicas for Lessons, supporting data privacy |
Direct Reports |
A permission in Skyllful IQ which allows IQ Users to see the data for anyone within their reporting hierarchy. |
E
Enrollment |
The process of adding Learners to an Assignment or Learning Program so that assigned training becomes available to them. |
F
Fast-Forwarded Videos |
Lessons with Videos that have a completion time less than the actual video duration |
H
Hands-on Studio Bootcamp |
Intermediate deep-dive into Skyllful Studio for prospects, internal users, or partners. |
I
Image |
Graphic asset used in branding and communication (e.g. lesson thumbnails) |
Inactive Learners |
Learner in a Campaign or New Hire assignment that have not logged into Skyllful Simulator within the time frame defined in Studio Assignment settings |
Instructional Design |
The process of designing Lessons through identification of learning objectives, analysis and outlining of content, and storyboarding Lessons |
IQ Users |
Customer stakeholders with access to Skyllful IQ |
IQ Visibility Permissions |
The level of data visibility granted to any given IQ Users |
J
Just in Time |
An Assignment type that delivers a Lesson at the point of need, triggered by a task or event rather than a fixed schedule. |
K
Knowledge Check |
A learning mode that assesses a Learner's knowledge of the steps learned in a Lesson |
Knowledge Check with High Fail Rate |
Lessons with Knowledge Checks that have a higher failure rate than the threshold specified within Studio Assignment settings |
L
Learner |
User who has been assigned Lessons |
Learner Lens |
A specific data view in Skyllful IQ of Learners within an Assignment for a specific Learner Group |
Learner Group |
A group of Learners that share the same Assignments |
Learner Job Roles |
Members of a Learning Program that will use a specific application designated for training |
Learning Program |
Full curriculum for a group of Learners |
Lenses |
Each of the high-level views inside Skyllful IQ (Overview, Curriculum, Learner) |
Lesson |
Focused on a single learning objective. Contains one or more Modes of learning |
Lesson Dashboard |
A Skyllful Studio tool that shows how Learners perform in each Lesson step by step, surfacing steps where Learners make incorrect actions in a color-coded grid |
Longer-Than-Expected Lessons |
Lessons taking longer than expected based on estimate specified in Skyllful Studio |
Low Pass-Rate Learners |
Learners failing Knowledge Checks at a High Rate based on Studio Assignment settings |
M
Message |
A message sent from Skyllful IQ to a Learner in Skyllful Simulator |
Modes |
A learning activity within a Lesson. Consists of Talkthrough, Walkthrough, Practice, Knowledge Check, and Video |
Module |
Overall learning topic that consists of a series of Lessons |
N
New Hire |
An Assignment specifically designed for new employee onboarding |
Notification |
An indicator of an unread Message inside Skyllful Simulator or an unread comment inside Skyllful Studio |
O
Off-pace Learners |
Learners who at current pace will not meet the timeline to complete specified in Skyllful Studio |
Overview Lens |
A high-level view in Skyllful IQ of assignments data for a specific Learner Group |
P
Practice |
A learning activity which allows a learner to independently practice the steps learned in a Walkthrough |
Practices with High Number of Incorrect Actions |
Lessons with Practices that have a high number of actions that deviate from the specified learning path |
R
Readiness |
Measures the percentage of completion of all assigned Modes within Lessons |
Reference |
Lessons available to Learners on-demand that are not part of a Campaign or New Hire assignment |
Replica Maker |
Functionality inside Skyllful Studio that allows a Studio User to convert Screenshots into Screen Replicas |
S
Screen Replica |
An HTML recreation of a Screenshot |
Screenshot |
A screen capture of a production application |
Simulation |
A Lesson that replicates a production application to provide an interactive learning experience |
Skyllful IQ |
A component of the Skyllful Platform that provides a dashboard with Learning Program analytics |
Skyllful Platform |
The mobile digital adoption platform that consists of Skyllful Studio, Skyllful Simulator, and Skyllful IQ |
Skyllful Plug-in for Chrome |
A plug-in to Skyllful Studio that allows a Studio User to capture and convert web-app screens into Screen Replicas |
Skyllful Screenshot |
A mobile application that allows a user to capture Screenshots on a device and send them to Replica Maker in Skyllful Studio |
Skyllful Simulator |
A mobile application component of the Skyllful Platform where content is delivered to Learners |
Skyllful Studio |
A component inside Skyllful Platform for content authoring, instructional design and program administration |
Skyllful Studio homepage |
|
Sped-through Walkthroughs |
Lessons with Walkthroughs that have a faster completion time than the threshold specified inside Skyllful Studio |
Storyboard |
A step-by-step visual outline used to design a Lesson |
Studio Certification |
Process by which individuals are certified as Studio Users |
Studio User |
A subscriber who has access to Skyllful Studio |
Studio User Permissions |
The level of functionality available to a Studio User |
T
Talkthrough |
A learning Mode that guides a Learner through a task one action at a time with spoken narration and on-screen captions. Differs from Walkthrough, which guides with on-screen prompts. |
U
Unresponsive Learners |
Learners who have not responded to messages and logged into Skyllful based on the threshold specified inside Studio |
User Management |
Functionality inside Skyllful Studio to administer Studio Users, IQ Users, and Learners |
V
Video |
A learning Mode in video form |
W
Walkthrough |
A learning Mode providing a Learner with a guided step-by-step overview |
Widget |
A specific set of data/charts that visualizes a sub-component inside Skyllful IQ |