Manually Sync Learning Activity
Your training is recorded on your device first and sent to Skyllful afterwards, and this article shows you how to tell whether yours has arrived and how to push it through when you need it counted now.
Why does this matter at all?
Because finishing a Lesson and having Skyllful know you finished it are two different events.
Your activity is recorded on your device the moment you do it. It reaches Skyllful separately, when your device has a connection. Until that second step happens, the work is safe but it is invisible: it will not show in reporting and your manager will not see it.
Most of the time the gap between those two events is seconds and you never notice. It matters when you have been working somewhere without a signal, or when somebody needs your completion recorded today.
How do you know whether you are up to date?
Open History. Last Sync sits at the top of the screen with a date and a time.
Compare it with the last Lesson you remember finishing. If Last Sync is more recent, everything you have done has arrived. If Last Sync is older, you have work waiting on the device.
That one line answers almost every version of "did my training count?"
Does it sync on its own?
Yes. Skyllful Simulator sends your activity by itself whenever it can. You do not have to manage this, and on a normal day you will never think about it.
Syncing manually is for the cases where waiting is not good enough: you have come back from a day offline, or a deadline is today and you want the record to show it now.
How do you sync manually?
Step |
Action |
|---|---|
| 1 | Get back into proper coverage. A sync needs a working connection, and one bar is often not enough. |
| 2 | Open History. Activity that has not been sent yet is flagged there. |
| 3 | Tap the control the app offers to send it. |
| 4 | Check Last Sync. When the time updates, your work has arrived. |
Note: If nothing is flagged in History, there is nothing waiting and there is nothing to do. That is the normal state.
What if it will not sync?
Work through these in order.
- Check you actually have a connection. A weak signal will fail quietly. Move, or get onto wifi, and try again.
- Close the app and reopen it. This is the fix for most cases where a sync appears stuck.
- Give it a few minutes. A large amount of offline work takes longer to send than a single Lesson.
- If Last Sync has not moved by the next day, tell your manager. Your work is not lost. It is on the device and it will still be there when the cause is found.
FAQ
Do I have to sync every time? No. It happens on its own. Do it manually only when you need the record updated immediately.
Will I lose my training if I never sync? No. It stays on the device until it is sent. What you lose is visibility, not the work.
Why is my completion not in Skyllful IQ? Because it has not synced yet. Check Last Sync in History.
Can I sync without a connection? No. Syncing is the act of sending your work to Skyllful, so it needs a connection by definition.
I synced but my manager still cannot see it. Give it a few minutes, then check Last Sync updated. If it did and the record still is not visible, that is one for your Local Administrator.
Skyllful Knowledge Base | Learners