Check Assignment Performance with the Overview Lens
The Overview lens is where Skyllful IQ opens and it answers two questions at once, how this Assignment is performing overall and which Learners are holding it back, with a headline block at the top and five counters beneath it.
What does the Overview lens tell you?
Two things, and they sit one above the other.
The top of the lens is the Assignment's headline: how far along it is, how ready the group is, and whether that is good enough for where you are in the schedule. That is the answer to "how is this Assignment doing", and most days it is all you need.
Beneath it are five counters, which answer the follow-up question of what is dragging the headline down. Four count Learners who are struggling in a particular way and the fifth counts content that is running long.
Skyllful IQ opens here because the two questions belong together. A number on its own is not performance. A number you can explain is.
How do you read the Assignment's overall performance?
Three things at the top of the lens, read together.
What you see |
What it tells you |
|---|---|
| The Assignment's dates and schedule status | Its start and end, the days remaining, and whether it is on schedule or off schedule |
| % Readiness and % Complete | How much learning has happened, and how much of the assigned work is finished |
| The progress chart | How the group has moved through the Assignment over time rather than where it stands today |
The schedule status is what turns the percentages into a judgment. An Assignment at 60% Complete is healthy on day three of a four-week window and a problem on day twenty-five. Readiness and Complete tell you how far along the group is. The schedule status tells you whether that is far enough.
For a Campaign, the progress chart tracks Learners as Remaining, Completed and Behind. On a JITT Assignment, where the deadline belongs to each Learner rather than the group, it tracks Completed, Completed Late and Not Completed instead.
Note: How much of this block you get depends on the Assignment Type. Only a Campaign has one deadline shared by every Learner, so only a Campaign shows a countdown and a schedule status. New Hire and JITT Assignments show the counters without them. A Reference Assignment replaces this lens entirely with figures about what is being used.
Note: The percentages describe whoever the dashboard is currently reporting on. Apply a Custom View and both recalculate for that group, so the headline changes with the view.
What is beneath the headline?
Five counters, each showing a number and a see more link. Below them, each counter has its own section: a heading, a one-line description, a table of what it found, and a chart beside it.
This is the layer that explains the headline. An Assignment reading off schedule is off schedule for a reason, and the reason is usually sitting in one of these five.
What do the five counters mean?
Counter |
What it counts |
What the table gives you |
|---|---|---|
| Inactive Learners | Learners who have not trained recently | Days Inactive |
| Off Pace Learners | Learners taking longer than others to finish training | Lessons Behind |
| Low Pass Rate Learners | Learners with lower passing rates than others | Pass Rate |
| Unresponsive Learners | Learners not responding to corrective messages | Days Unresponsive |
| Longer-Than-Expected Lessons | Lessons that may be proving more challenging than others | Expected, Actual, Difference |
Note: The heading on the section below a counter is not always worded the same as the counter itself. The Low Pass Rate Learners counter opens a section headed Learners With Low Pass Rates. Same thing, two labels, so search for either.
Note: The first four counters are Learners and the fifth is content. That is why the Longer-Than-Expected Lessons table has no selection column and no way to message anyone. You cannot send a message to a Lesson.
Where do the counter numbers come from?
Every one of the five is driven by a threshold set on the Assignment itself, on its IQ Settings tab. How many days without training makes a Learner inactive, how far behind counts as off pace, what pass rate is too low, how long after a message counts as unresponsive, and how far over its estimate a Lesson has to run.
Two Assignments can therefore report the same Learner behavior differently, and there is no company-wide figure to look up. The same thresholds drive the yellow and red highlighting on these numbers, and on the schedule status above them.
Note: A counter showing 0 means Skyllful IQ looked and found nobody. A counter showing -- means there is nothing to measure yet. They are not the same, and early in an Assignment you will see the second.
How do you work a counter?
Step |
Action |
|---|---|
| 1 | Read the five counters and pick the one that best explains the headline. |
| 2 | Read that counter's section below, or click see more to open it on its own. |
| 3 | Sort or scan the table. The column beside each name is the reason that Learner is on the list. |
| 4 | Select the Learners you want using the circle at the start of each row. |
| 5 | Click Send Selected A Message. |
A Show All link sits below the table when the list is longer than the section displays.
Note: Each row carries the Learner's name with Reports To and their manager beneath it, so on an Assignment covering several teams you can see whose Learner each one is without opening anything. Clicking the name opens that Learner's own page.
What is the chart beside each counter?
Each counter has its own chart, plotting two things over the life of the Assignment: Items Count, meaning how many Learners or Lessons that counter held, and Messages Sent.
Reading them together is the point. A count that keeps climbing while messages are being sent suggests the messaging is not working. A count that falls after a run of messages suggests it did.
Note: A table can read No data while its chart still shows a history. The table is the situation now, the chart is the run of the Assignment, so a counter that is clear today may well have had Learners on it last month.
FAQ
Which number tells me whether the Assignment is on track? The schedule status at the top, read against Readiness and Complete. The percentages alone cannot tell you whether the group is far enough along, because that depends on how much of the window is left.
All five counters are at zero but the Assignment is off schedule. The group is behind as a whole without any individual crossing a threshold. Check the thresholds on the IQ Settings tab, since they may be set wider than the schedule requires.
My counter shows two dashes rather than a number. That means there is nothing to measure yet, as opposed to a zero, which means IQ looked and found nobody.
This Assignment has no countdown at the top. Only a Campaign has one shared end date, so only a Campaign shows days remaining and a schedule status.
Why is a Learner on the Off Pace list when they finished a Lesson yesterday? Off pace measures how far behind they are, not whether they are active. A Learner can be working steadily and still be behind where they should be.
What is the difference between Inactive and Unresponsive? Inactive counts days since they last trained. Unresponsive counts days since you sent them a corrective message without a response.
Why can I not select rows on the Longer-Than-Expected Lessons table? It lists Lessons rather than Learners, so there is nobody to message. Take that list to the Curriculum lens or the Lessons Dashboard instead.
Does the Custom View I applied change any of this? Yes, all of it. Every figure on every lens reports on the group your view covers.
Skyllful Knowledge Base | Administrators, Managers, Analysts