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Deactivate & Reactivate Users

Administrators can deactivate a user to remove them from a Learning Program, reactivate them later, and manage learning data without losing analytics.

What happens when you deactivate a user?

Deactivating a user removes that person from being active in a Learning Program. It does not delete their learning analytics from the program's data, and it is not permanent. You can restore the user later.

How do you deactivate a user?

Step Action
1 Open the Learning Program, then click Users under Quick Links to open the User Management screen.
2 Use the search box to find one user, or use filters to select several users.
3 Click the edit (pencil) icon and select Deactivate.

Deactivate a user from the edit menu.

How do you reactivate a user?

Step Action
1 On the User Management screen, set the Access Levels filter to Deactivated Users.
2 Find the user, click the edit (pencil) icon, and select Restore.
3 The user regains access and resumes their learning path.

Restore a deactivated user.

How do you delete a user's learning data?

You can permanently delete a user's learning data, but you must do it in the right order. This action cannot be undone.

If Then
You want to delete a user's learning data Delete the data first, then deactivate the user.
You cannot delete a user's lesson data Make sure the user is active. You cannot delete data from a deactivated user. Restore the user, delete the data, then deactivate again.
A user does not appear when importing from another program They may already be added and then deactivated. Filter for Deactivated Users; they will not be importable until reactivated.

FAQ

Does deactivating a user delete their data? No. Deactivating keeps their learning analytics. To remove data, delete it separately while the user is active.

Can I bring a deactivated user back? Yes. Filter for Deactivated Users, then use the edit icon to Restore them.

Related Articles

  • Bulk Import and Export Users: manage many users at once. [LINK TO: Bulk Import and Export Users]
  • Sort, Search, and Filter Users: filter for Deactivated Users. [LINK TO: Sort, Search, and Filter Users]
  • Edit User Profile: update a user's details. [LINK TO: Edit User Profile]

Last Reviewed: February 5, 2026 | Skyllful Knowledge Base | Administrators