Deactivate and Reactivate Users
Administrators deactivate a user to end their access without losing their learning history, find them again with the Deactivated Users filter, and restore them when they return.
What does deactivating do?
It ends a person's access to the Learning Program without erasing them. Their learning history stays in the program's analytics, and they can be restored later with their access intact.
Deactivating is how you remove someone from Skyllful. There is no delete.
How do you deactivate a user?
Step |
Action |
|---|---|
| 1 | Open the Learning Program, then click Users under Quick Links. |
| 2 | Find the person and click the pencil icon at the right end of their row. |
| 3 | Click Deactivate, at the bottom left of the window. |
Note: Deactivating happens the moment you click, with no confirmation step and no Update to press. The person drops out of the user list straight away. Check you have the right row before you click.
Note: Deactivate also appears in the bulk window, where it acts on everyone you selected. See Edit User Profile.
How do you find a deactivated user?
Set the Access Levels filter to Deactivated Users. The list then shows only deactivated people, which is also how you check whether someone you cannot find has been deactivated rather than never added.
How do you restore a user?
Step |
Action |
|---|---|
| 1 | Set Access Levels to Deactivated Users. |
| 2 | Find the person and click the pencil icon on their row. |
| 3 | Click Restore, at the bottom left of the window. |
The person returns to the active list with their access levels and history as they were.
Note: Restore sits in the same place Deactivate occupies on an active user, so the bottom-left button in that window is always the one that changes their status.
Why can't you edit a deactivated user?
Because the record is read only. Open a deactivated person and every field is greyed out, the access tabs are inactive, and Update is disabled. Restore is the only thing you can do.
This is worth knowing before you deactivate someone, because it means anything you still need to do to that person has to happen first. If you need to correct their details or delete their lesson data, restore them, make the change, then deactivate again.
What about their lesson data?
Deactivating keeps it. Their learning analytics stay with the Learning Program, which is the point of deactivating rather than removing someone.
If you do need to remove a person's lesson data permanently, the order matters:
If |
Then |
|---|---|
| You want to delete someone's lesson data | Delete the data first, then deactivate them. |
| You cannot delete a deactivated person's data | Restore them, delete the data, then deactivate again. A deactivated record accepts no changes. |
| Someone will not import from another Learning Program | Check whether they are already there and deactivated. Filter for Deactivated Users and restore them first. |
Deleting lesson data cannot be undone. See Delete Lesson Data.
FAQ
Is there a way to delete a user outright?
No. Deactivating is how access ends, and it is reversible. That is deliberate, so a person's training history is not lost with them.
Does deactivating remove their learning analytics?
No. The history stays with the Learning Program.
Will I be asked to confirm?
No. Deactivate applies as soon as you click it.
Someone is not in the user list. Where did they go?
Set Access Levels to Deactivated Users and look there before assuming they were never added.
Can I deactivate several people at once?
Yes. Select them, click Edit Selected, and use Deactivate in that window. It applies to everyone selected.
Skyllful Knowledge Base | Administrators