Bulk Import and Export Users

Step	Action
1	Open the Learning Program, then click Users under Quick Links to open the User Management screen.
2	Click the overflow menu (three dots) and select Export Users.
3	The CSV file downloads to your computer.

Open the exported file and make your changes. These fields are required for every user:

Keep these rules in mind:

Do not change the header row.
To add a user, add a new row and complete all required fields.
Enter a Username and Password to set up Skyllful Authentication. Leave them blank to set up Single Sign-On (SSO).
Deleting a user's row and re-importing does not remove that user from Skyllful. Deactivate users on the User Management screen instead.

Step	Action
1	On the User Management screen, click the overflow menu (three dots) and select Import Users.
2	Choose your updated CSV file.
3	The Import Report downloads automatically.

The Import Report lists any rows that had a problem.

Column	What it shows
Record #	The row number from your CSV file.
Error Messages	A description of the problem with that row.

If	Then
A required field is missing (for example, Job Role)	Add the missing value in the CSV and re-import.
The data is in the wrong format	Correct the format in the CSV and re-import.

Will deleting a row in the CSV remove the user? No. To remove a user, deactivate them on the User Management screen.

How do I set up SSO users in the file? Leave the Username and Password blank. Skyllful sets those users up for SSO.

Add a User: add one user at a time. [LINK TO: Add a User]
User Permissions: what each access level allows. [LINK TO: User Permissions]
Deactivate & Reactivate Users: the right way to remove users. [LINK TO: Deactivate & Reactivate Users]

_{Last Reviewed: April 20, 2026 | Skyllful Knowledge Base | Administrators}

Administrators can export Skyllful users to a CSV, edit or add users in the file, and re-import it in Skyllful Studio to update many users at once.